ارزیابی کیفیت خدمات پلیس با استفاده از SERVQUAL

با عرض سلام مقاله ای انگلیسی دارم که میخواهم به صورت تخصصی و روان به فارسی ترجمه شود. این مقاله در حیطه رشته مدیریت است و به ارزیابی کیفیت خدمات پلیس میپردازد. نمونه ای از جملات مقاله: The governance of Strathclyde Police is the responsibility of a Joint Board reporting to the Scottish Executive through the Justice Minister. In relation to the customers, the nature of many public services is such that there is collective, or community, payment for services which are not always enjoyed personally or directly by every paying citizen. As a councillor I find local Strathclyde police officers to be very professional and reliable. Senior staff are particularly responsive. However, this is not the experience of many of my constituents who feel that the police are unresponsive.