Designed and optimized a user-centered booking and dashboard experience, combining research, interaction design, and system thinking to improve usability, streamline key flows, and ensure product consistency.
Researched and analyzed user needs across key features (messages, account, payments, booking, and dashboard).
Developed personas, user journeys, and scenarios to better understand user behavior and guide product direction.
Designed wireframes, prototypes, and high-fidelity UI for booking and dashboard experiences with consistent components.
Contributed to building a design system, standardizing typography, color, and responsive design patterns.
Optimized checkout, booking, and dashboard usability, improving user experience and reducing drop-offs.